The eCarePAK® Extended Service Plan has been created to save you costs associated with post-purchase maintenance, maximize uptime throughout the life of your product, and make you feel confident in your Canon scanning investment for years to come.
What is an eCarePAK®?
An eCarePAK is an Extended Service Plan* offered for many Canon
imageFORMULA scanners. Canon realizes that you, the customer,
are our greatest asset, and is determined to improve the overall
productivity of your imaging investment. We take great pride in our
post-sale service and assistance programs, and want to assure you
peace of mind in knowing that your new equipment is fully covered
for years to come through an eCarePAK purchase.
The Benefits
To extend the life of your scanning investment, keeping it free from
unlikely problems, you gain the following advantages from an eCarePAK:
• Parts and labor coverage, to protect you from unforeseen repair costs,
and limit your post-purchase expenses
• Toll-free access to Canon’s technical support staff, to conveniently rectify
hardware issues with prompt service that is responsive to your needs
• Depending on the product you have purchased, either Canon’s advanced
exchange program to provide immediate, comparable replacement units
and minimize your downtime, or Canon On-Site Service with quality
repairs performed by Canon-certified personnel using genuine Canon parts,
assuring that service is supported by 60 years of industry leadership